Shipping policy

PROCESSING TIMES:


All orders are usually shipped within 3-5 business days. If you need to cancel your order, make a change of address, or change a product in your order, please notify us within 2 business days at support@shopmanakaya.com. If you fail to notify us within that time, we cannot guarantee any change to your order.



DELIVERY TIMES:


Priority Insured Shipping guarantees free replacement for stolen or lost packages and 1 business day processing time.


United States


  • 3-5 business days


Canada


  • 8-15 business days (International Shipping)


United Kingdom


  • 8-15 business days (International Shipping)


Australia


  • 12-20 business days (International Shipping)


Rest of the world


  • 6-20 business days (International Shipping)

 


HANDLING


All orders will typically be dispatched within 1-2 business days from our warehouse located in KY and all orders will include tracking from dispatch to delivery. All orders will be shipped in durable packaging to ensure your purchase is not damaged during transit. Manakaya is not responsible for delays, lost or damaged shipments, or orders sent to incorrect, invalid, or correct addresses. It is always in our best interests to ensure you receive your parcel promptly and Manakaya will assist as much as possible in tracing a missing parcel. Manakaya is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.


Manakaya is in no way responsible for any customs or import charges, charged to the customer by the shipping service.

 


TRACKING YOUR ORDER


We will send you a tracking number to your email once your package has been shipped. You can track your package on the USPS website.


WHAT IF I ENTERED AN INCORRECT ADDRESS?


If you have misspelt or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Please notify us immediately via email at support@shopmanakaya.com. If the address is wrong, we can only correct this if your order has not been shipped. Please reach out to us with any order change request within 2 business days.

 

 

SHIPPING ENQUIRIES


Feel free to direct any shipping-related inquiries to support@shopmanakaya.com.